RETURNS & EXCHANGE POLICY
Exchange Policy – Terms & Conditions
Exchanges are valid within 7 days of delivery.
Exchange is only applicable in cases of technical faults, wrong size, or incorrect item received.
Items must be returned in their original condition (unworn, unwashed, with all labels/tags attached).
Refunds are not offered once an item is sold.
Please follow the washing and care instructions to maintain garment quality.
Claims related to fabric faults, stitching issues, or color fading will be accepted within 15 days of purchase, provided the issue is genuine.
Claims will not be accepted for misused, mishandled, or damaged items.
We use premium-quality accessories (buttons, zips, elastics, hooks, etc.). Claims will not be accepted if accessories are found broken or damaged after purchase.
Items with iron-on embellishments will not qualify for the claim.
How to Exchange
Contact our Customer Care team.
Share the reason for the exchange.
Visit the nearest outlet for a size exchange, OR send the item via courier to our Head Office if a technical fault is involved.
Head Office Address:
Customer Care Department,
G-1 Market, Usman Plaza Opp Butt Sweet, Johar Town, Lahore
100% Money-Back Guarantee – Terms & Conditions
Returns are accepted within 7 days of delivery.
Items must be in original condition (unworn, unwashed, with all tags/labels attached).
Misused or mishandled products are not eligible for return.
Claims will not be accepted if accessories (buttons, zips, elastics, hooks, etc.) are broken/damaged.
Returns are not applicable if embellishments have been ironed.
Refunds will be processed only after the product is received and verified against the above conditions.
How to Return
Contact our Customer Care team.
Share the reason for the return.
Send the item through courier to our Head Office:
Customer Care Department,
G-1 Market, Usman Plaza Opp Butt Sweet, Johar Town, Lahore
Customer Care Support
We are committed to providing high-quality products manufactured by our expert production team.
For any complaints or assistance, our customer care is available 24/7:
📞 +92 42 0677239
📧 thecollection804@gmail.com
Thank you,
THE COLLECTION PK Team
A Project of Collection Pk Group
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